Agssus

Shipping Policy

This Shipping Policy explains how we process, handle, and deliver your orders. By placing an order, you agree to the details outlined below.

Order Processing Time

Orders are processed within our standard working hours.

• Standard processing time: 1–3 business days
• Orders placed on weekends or holidays will be processed on the next working day.
• High-demand periods may require additional processing time.

Shipping Methods & Delivery Time

Delivery times depend on your location and the shipping method selected.

• Standard Delivery: 4–7 business days
• Express Delivery (if available): 2–4 business days
• Remote or rural locations may require additional days.
• Delivery timelines are estimates and may vary due to logistics or external delays.

Shipping Charges

Shipping costs are calculated during checkout.

• Charges vary based on product weight, location, and delivery type.
• Free shipping is available on selected products or minimum order value (if applicable).
• Any additional charges such as customs duties (international orders) must be paid by the customer.

Order Tracking

We provide shipment tracking information for all deliverable orders.

• Tracking details will be sent to your registered email or mobile number.
• You can monitor your shipment until it reaches your address.
• For any tracking issues, contact our support team with your order number.

Delivery Issues

If you experience delivery-related problems, we are here to help.

• If the package is lost or undelivered, we will coordinate with the courier partner.
• Incorrect or incomplete addresses may result in delays or return to origin (RTO).
• In case of RTO due to customer error, reshipping charges may apply.

Damaged or Missing Items

If your parcel arrives damaged or items are missing, notify us immediately.

• Raise a complaint within 48 hours of receiving the product.
• Provide unboxing video or photographic evidence for quicker resolution.
• Depending on the investigation, a replacement or refund may be provided.

International Shipping (If Applicable)

International orders follow additional rules.

• Delivery may take 10–20 business days depending on customs and local laws.
• Customs duties, taxes, or import fees must be paid by the recipient.
• We are not responsible for customs delays or regulatory restrictions.